Lead Front Desk Receptionist

ORBIT Group · 📍 Jambi, Lainnya · Diposting 2026-10-12
FULL_TIME⭐ TERVERIFIKASI
Rp 10.000.000 – Rp 17.000.000 per month

ORBIT Group is seeking a dynamic and professional Lead Front Desk Receptionist to join our team in Jambi. As the lead, you will be responsible for managing the front desk operations, ensuring a welcoming and efficient environment for our guests and visitors. This role offers a competitive salary and a chance to be part of a growing company.

We are looking for someone who is detail-oriented, excellent in communication, and has a strong customer service mindset. If you are passionate about providing exceptional service and have a background in hospitality or a related field, we encourage you to apply.

Join us and take the first step in your career with ORBIT Group!

📋 Tanggung Jawab Pekerjaan

Manage and supervise front desk operations to ensure smooth and efficient service delivery.,Greet and assist guests and visitors with a friendly and professional manner.,Handle inquiries, reservations, and check-ins/check-outs accurately and promptly.,Maintain a clean and organized front desk area, including supplies and equipment.,Coordinate with other departments to ensure seamless guest experiences.,Monitor and report front desk performance metrics to identify areas for improvement.,Train and mentor junior staff to ensure high standards of service are maintained.,Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality Management, Tourism, or a related field.,Minimum of 3 years of experience in front desk receptionist roles, with at least 1 year in a leadership position.,Strong knowledge of hotel management systems and software.,Excellent communication and interpersonal skills.,Proficiency in English and Indonesian languages.,Ability to work well under pressure and manage multiple tasks simultaneously.,Familiarity with guest relations management systems (GRMS) is a plus.,Previous experience in a luxury or high-end hotel setting is a plus.

🛠️ Keahlian

Leadership and team managementCustomer service excellenceProblem-solving and decision-makingTime management and organizationMultilingual communicationBasic computer skills and familiarity with hotel management software
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