Customer Service Officer (Air Cargo)

Join DP Aviation Partners Pte Ltd as a Customer Service Officer (Air Cargo) and become part of a dynamic team dedicated to delivering exceptional service in the fast-paced world of air cargo logistics. This role offers a unique opportunity to contribute to highly regulated and complex air cargo operations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung.

As a Customer Service Officer, you'll be at the heart of our operations, ensuring smooth communication and coordination between our clients and the air cargo team. You'll handle a variety of tasks, from managing customer inquiries and resolving issues to coordinating shipments and providing updates. This role is perfect for someone who thrives in a fast-paced environment and is passionate about air cargo logistics.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints, providing prompt and professional responses.
• Coordinate with the air cargo team to ensure smooth operations and timely delivery of shipments.
• Manage and track shipments, providing regular updates to clients.
• Assist in the preparation of shipping documents and customs clearance processes.
• Collaborate with the sales team to understand client needs and provide tailored solutions.
• Maintain accurate records of all customer interactions and shipments.
• Stay updated with industry regulations and best practices in air cargo logistics.
• Provide exceptional customer service, ensuring client satisfaction and loyalty.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 2 years of experience in customer service or a related field in the logistics or air cargo industry.
• Proficient in English, both written and spoken.
• Familiarity with air cargo logistics software and systems, such as CargoWise, IATA, or similar.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Detail-oriented with excellent organizational skills.
• Valid driver's license and willingness to travel.

🛠️ Keahlian

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